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Our Cancellation Policy

Please let us know if you are not able to keep your scheduled appointment.

  • Cancellations made 48 or more hours before the appointment will not be charged.

  • Cancellations made less than 48 hours will be charged $35.

  • Cancellations made less than 24 hours will be charged half the cost of the appointment.

  • Appointments missed without notification will be charged the full cost of the appointment.

Please be aware that these charges are not billable to any insurance company;  you have to pay them yourself.

Of course, if you have a true emergency, (such as an injury or significant illness) we will waive the charge.

We will understand if you show up late, but please know that we have to end on time so that we are not cutting into someone else's time.

Medication Refills

Running out of medication can be disruptive and stressful for you and your child and suddenly stopping can cause unpleasant or serious physical problems.

  1. Mark your calendar. Most prescriptions are for a 30-day supply. Mark the date on your calendar at least 1 week before you are going to run out. This will give you enough time to get the refill taken care of. If you are using mail-order for medications, the prescription will be for 60 or 90 days. Because mail-orders can take 7-14 days, you should mark your calendar at least 2 weeks before you will run out.

  2. Call your pharmacy first. Many prescriptions are written with 1 or more refills. This lets you get more medication easily and quickly (many pharmacies even have telephone directions for automated refills). If you do not have any refills (or do not have any left), ask your pharmacist to request a new prescription from your doctor. The pharmacy can then send us a refill request with all the important information already filled in.

  3. If you need to request a refill, use the Patient Portal or the Refill Line voicemail to requst a refill.

  4.  If your situation is urgent or you have questions or problems, call 508-835-1735, and press "0" for the receptionist.

  5. Check before you go. Save time, gas, and frustration. Call your pharmacist and ask if your prescription is ready for pick-up. Sometimes there are insurance or other reasons why your prescription could not be filled.

 

Your First Appointment

At your first appointment, you will meet with your practitioner and go through a diagnostic interview so that your practitioner can understand your concerns and your child's symptoms. 

To make the most efficient use of the time, and to be sure we truly understand your child's background, we ask that you fill out our intake questionnaire.  This form goes through a lot of information some of which you might not feel comfortable discussing in front of your child.  Please note this on your form, so that we make sure you have some private time with the practitioner. 

The intake questionnaire and other forms are available on the patient portal.