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For New Patients

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Medication

Management

Therapy

Neuropsychological

Testing

Group Therapy

Educational

Advocacy

Rates
Our Partnership With You

Great health care comes from a partnership between the patient, the family, and the practitioner.  

This page describes what you can expect from PBH and what we ask of you in this collaboration.


PBH Agrees:

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  1. To treat you with kindness and respect.

  2. To provide you with the best treatment, testing, or advocacy that we are able, within the community standards for good practice and informed by the available scientific literature.

  3. To answer your telephone calls in a timely manner and make emergency contacts available to help you through times of crisis.

  4. To maintain your privacy and your dignity by protecting your personal health information. (Please see our HIPAA privacy notification for details).

  5. To regularly communicate with your primary care provider and be available to your primary care provider to answer any questions or concerns, unless you do not wish us to do so.

  6. To bill your insurance company directly, if you have insurance coverage from a company we work with.

  7. If you leave our practice, we will help you find another provider and we will continue to treat you for a brief period until another provider is identified.  We will send copies of your records to the new provider, with your written permission.  Even if you are in the process of leaving our practice, if there is an emergency, we will continue to provide appropriate and necessary care.

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By coming to PBH, you agree to:

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  1. Pay the charges (or co-pay) at the time of service, just like you do with the plumber or at the grocery store.  Unfortunately, that includes any fees your insurance does not pay for any reason (for example, due to exhausted benefits, deductibles, etc.) and late or missed appointment fees.  If you do not pay, PBH reserves the right to suspend treatment, but we will help you find medically necessary services elsewhere.

  2. Show up when you say you will.  We usually have a waiting list, so if you are not able to make a scheduled appointment, there is someone who would like to come instead.  Please read our Cancellation Policy for details. 

  3. Tell us if you are unhappy with us.  If there is a problem with our office, we'd like the chance to make it right.  If there is a problem in therapy, we'd like the chance to figure out why and see if we can change our approach to make you more comfortable.

  4. Tell your friends if you are happy with us.  Your referrals are our best source of other great clients.

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We look forward to having a warm and mutually beneficial relationship with you!

About Insurance

Understanding "The Network"

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Insurance companies have "networks" of health care professionals that they are contracted to work with. If a professional is "in network" or "covered" for a particular insurance company, then you can use that person's services according to the terms of your insurance (for example, you pay a "copay" and the insurance company pays the rest of the cost). Pediatric Behavioral Health has worked very hard to contract with certain insurance companies so that we can provide you with flexibility in where you seek care and how you pay for that care.

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About Mental Health Benefits

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Most insurance companies use a separate company that manages Behavioral Health / Mental Health benefits. So, although the front of your insurance card lists one name, the back of the card likely lists another one. We are in-network for Optum/United Behavioral Health,** Beacon Health Strategies, and Blue Cross/Blue Shield. If you have one of the medical insurances below, chances are that our providers are covered by your insurance:

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** with the exception, please note Dr. Jill Damon-Minow  does not accept Optum/United Behavioral Health

  • Allways Health Partners

  • Apostrophe Health

  • Blue Cross/Blue Shield

  • Wellsense (BMC)

  • Carelon (Fallon)

  • GIC 

  • Harvard Pilgrim Health Care

  • Health Plans Inc

  • Mass General Brigham/Williams

  • Tufts

  • UMR

  • Unicare

  • United Healthcare

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Insurance
Policies

Our Cancellation Policy

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Please let us know if you are not able to keep your scheduled appointment.

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  • Cancellations made 48 or more hours before the appointment will not be charged.

  • Cancellations made less than 48 hours will be charged $35.

  • Cancellations made less than 24 hours will be charged half the cost of the appointment.

  • Appointments missed without notification will be charged the full cost of the appointment.

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Please be aware that these charges are not billable to any insurance company;  you have to pay them yourself.

Of course, if you have a true emergency, (such as an injury or significant illness) we will waive the charge.

We will understand if you show up late, but please know that we have to end on time so that we are not cutting into someone else's time.

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Medication Refills

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Running out of medication can be disruptive and stressful for you and your child and suddenly stopping can cause unpleasant or serious physical problems.

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  1. Mark your calendar. Most prescriptions are for a 30-day supply. Mark the date on your calendar at least 1 week before you are going to run out. This will give you enough time to get the refill taken care of. If you are using mail-order for medications, the prescription will be for 60 or 90 days. Because mail-orders can take 7-14 days, you should mark your calendar at least 2 weeks before you will run out.

  2. Call your pharmacy first. Many prescriptions are written with 1 or more refills. This lets you get more medication easily and quickly (many pharmacies even have telephone directions for automated refills). If you do not have any refills (or do not have any left), ask your pharmacist to request a new prescription from your doctor. The pharmacy can then send us a refill request with all the important information already filled in.

  3. If you need to request a refill, use the Patient Portal or the Refill Line voicemail to requst a refill.

  4.  If your situation is urgent or you have questions or problems, call 508-835-1735, and press "0" for the receptionist.

  5. Check before you go. Save time, gas, and frustration. Call your pharmacist and ask if your prescription is ready for pick-up. Sometimes there are insurance or other reasons why your prescription could not be filled.

First Appointment

Your First Appointment

At your first appointment, you will meet with your practitioner and go through a diagnostic interview so that your practitioner can understand your concerns and your child's symptoms. 

To make the most efficient use of the time, and to be sure we truly understand your child's background, we ask that you fill out our intake questionnaire.  This form goes through a lot of information some of which you might not feel comfortable discussing in front of your child.  Please note this on your form, so that we make sure you have some private time with the practitioner. 

The intake questionnaire and other forms are available on the patient portal.

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