Pediatric Behavioral Health

Refill Directions

Don't Run Out of Medication!

Running out of medication can be disruptive and stressful for you and your child and suddenly stopping can cause unpleasant or serious physical problems.

  1. Mark your calendar. Most prescriptions are for a 30-day supply. Mark the date on your calendar at least 1 week before you are going to run out. This will give you enough time to get the refill taken care of. If you are using mail-order for medications, the prescription will be for 60 or 90 days. Because mail-orders can take 7-14 days, you should mark your calendar at least 2 weeks before you will run out.

  2. Call your pharmacy first. Many prescriptions are written with 1 or more refills. This lets you get more medication easily and quickly (many pharmacies even have telephone directions for automated refills). If you do not have any refills (or do not have any left), ask your pharmacist to request a new prescription from your doctor. The pharmacy can then send us a refill request with all the important information already filled in.

  3. If you need to request a refill, use the Patient Portal or the Refill Line voicemail to requst a refill.

  4.  If your situation is urgent or you have questions or problems, call 508-835-1735, and press "0" for the receptionist.

  5. Check before you go. Save time, gas, and frustration. Call your pharmacist and ask if your prescription is ready for pick-up. Sometimes there are insurance or other reasons why your prescription could not be filled.

Refill Line

    Call 508-835-1735, press "4", and leave:

  • Your name and phone number.
  • Your child's name and date of birth.
  • The medication
    • Name
    • Tablet size (such as "20 mg")
    • Daily dose (such as "twice a day", or "two pills in the morning").
  • The name and phone number of the pharmacy.

Medication for ADHD
These prescriptions can now be sent electronically to your pharmacy, easiest way to request your medication is via the Patient Portal.
  • Adderall (mixed amphetamine salts)
  • Concerta (methylphenidate)
  • Dexedrine (dextroamphetamine sulfate)
  • Focalin (dexmethylphenidate)
  • Metadate (methyphenidate)
  • Methylin (methyphenidate)
  • Ritalin (methyphenidate)
  • Vyvanse (lysdexamphetamine)

The above medications cannot include any refills. 

"Non-stimulant" medications for ADHD can be refilled like any other medication.

This includes:
  • Strattera (atomoxetine)
  • Wellbutrin (buproprion)
  • Clonidine
  • Tenex (guanfacine)

If you have any questions about your child's medication, please feel free to contact his or her prescriber to talk about it.
If you would like to know more, National Institue of Health - MedlinePlus provides clear and accurate information about medication and various conditions.